Jira Service Management

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Don't see a request type that matches what you need?","icon":10664,"iconUrl":"https://customer.support.packer.edu/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10664","groups":[],"key":""},{"id":"223","name":"General Tech support request Old","descriptionHtml":"Need assistance from the IT team? Don't see a request type that matches what you need? Please fill in the request below and a team member will be in touch shortly.","callToAction":"General Tech support request Old","introHtml":"Need assistance from the IT team? Don't see a request type that matches what you need?","icon":10466,"iconUrl":"https://customer.support.packer.edu/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[],"key":""},{"id":"198","name":"HELP! My device was lost / stolen!!","descriptionHtml":"","callToAction":"HELP! My device was lost / stolen!!","introHtml":"Please alert us ASAP if your laptop, iPad or Packer cell phone goes missing!!","icon":10609,"iconUrl":"https://customer.support.packer.edu/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10609","groups":[],"key":""},{"id":"266","name":"Incident - General","descriptionHtml":"","callToAction":"Incident - General","introHtml":"","icon":10489,"iconUrl":"https://customer.support.packer.edu/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10489","groups":[],"key":""},{"id":"192","name":"Integration tech support request","descriptionHtml":"Get help integrating technology into your teaching.","callToAction":"Integration tech support request","introHtml":"Get help integrating technology into your teaching.","icon":10458,"iconUrl":"https://customer.support.packer.edu/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[],"key":""},{"id":"219","name":"Make an appointment with the technology team","descriptionHtml":"Please indicate your a preferred and an alternate date & time for your appointment.","callToAction":"Make an appointment with the technology team","introHtml":"To schedule assistance from the technology team, such as migrating user data to another device or account.","icon":10604,"iconUrl":"https://customer.support.packer.edu/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10604","groups":[],"key":""},{"id":"286","name":"Password Rotation","descriptionHtml":"","callToAction":"Password Rotation","introHtml":"","icon":10638,"iconUrl":"https://customer.support.packer.edu/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10638","groups":[],"key":""},{"id":"267","name":"Post-incident Review","descriptionHtml":"","callToAction":"Post-incident Review","introHtml":"","icon":10499,"iconUrl":"https://customer.support.packer.edu/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10499","groups":[],"key":""},{"id":"265","name":"Problem - General","descriptionHtml":"","callToAction":"Problem - General","introHtml":"","icon":10476,"iconUrl":"https://customer.support.packer.edu/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10476","groups":[],"key":""},{"id":"257","name":"Report a lost ID card","descriptionHtml":"Use this request type to report lost IDs that need to be replaced. 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AV not working? Printing broken? Click here to request assistance!","icon":10467,"iconUrl":"https://customer.support.packer.edu/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10467","groups":[],"key":""},{"id":"260","name":"Request assistance with an app, website, or digital issue","descriptionHtml":"","callToAction":"Request assistance with an app, website, or digital issue","introHtml":"Reach out here if you're having problems with a particular program or app, google products, or digital systems (such as email, voicemail and internet filters.)","icon":10479,"iconUrl":"https://customer.support.packer.edu/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10479","groups":[],"key":""},{"id":"231","name":"Request help with phones, phone lines or Packer’s phone system","descriptionHtml":"","callToAction":"Request help with phones, phone lines or Packer’s phone system","introHtml":"Request assistant with our phones, such as a redirect of our phone systems for a specific date and time.","icon":10619,"iconUrl":"https://customer.support.packer.edu/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10619","groups":[],"key":""},{"id":"201","name":"Request laptops, iPads, or loaner equipment","descriptionHtml":"Please complete and submit this form with as much information as possible. 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We appreciate your feedback.","icon":10480,"iconUrl":"https://customer.support.packer.edu/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10480","groups":[],"key":""},{"id":"196","name":"Technology training request","descriptionHtml":"","callToAction":"Technology training request","introHtml":"Want to learn how to use a software or system better?","icon":10458,"iconUrl":"https://customer.support.packer.edu/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[],"key":""},{"id":"234","name":"Upgrade or change a managed system","descriptionHtml":"","callToAction":"Upgrade or change a managed system","introHtml":"For example, upgrade JIRA.","icon":10610,"iconUrl":"https://customer.support.packer.edu/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10610","groups":[],"key":""},{"id":"233","name":"Upgrade or change a server","descriptionHtml":"","callToAction":"Upgrade or change a server","introHtml":"For example, upgrade the VPN server.","icon":10616,"iconUrl":"https://customer.support.packer.edu/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10616","groups":[],"key":""}],"reqGroups":[{"id":64,"name":"General Tech Support"}],"orderMapping":{"47":[258],"46":[198],"52":[192],"53":[219],"64":[306,207],"44":[202],"51":[231],"50":[197]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"7623998f-e79b-303e-94ee-c588e9bbdcbf","appLinkName":"System Confluence","appLinkUrl":"https://packercollegiate.atlassian.net/wiki","spaceKey":"TK","spaceName":"Knowledge Base","spaceUrl":"https://packercollegiate.atlassian.net/wiki/spaces/TK","isServer":false},"labels":[],"projectKey":"ISD","serviceDeskId":6,"kbLinkDomainURLs":["https://packercollegiate.atlassian.net","https://customer.support.packer.edu"]},"createPermission":true,"portalAnnouncement":{"portalId":6,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"ISD","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjYzJkNDhmMi1mMGY4LTRmMmQtYjdhZi05NmQ2YTNiMGE0YjEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDQ1IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NjUxMjE2MTAsIm5iZiI6MTc2NTEyMDQxMCwiYW5vbklkIjoiYW5vbi11c2VyIn0.HSwMKU6YFKCUqDfG4OpNij_8a5WFiZGUOdYkFEMYbQE","targetCollection":"upload-project-10045","endpointUrl":"https://api.media.atlassian.com","clientId":"cc2d48f2-f0f8-4f2d-b7af-96d6a3b0a4b1","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[{"id":"df60c1e3-39e2-469f-ba48-5260ca96329e","name":"Zoom Meeting, Phones, Chat and more","categoryUrl":"https://customer.support.packer.edu/servicedesk/customer/portal/6/topic/df60c1e3-39e2-469f-ba48-5260ca96329e","createdAt":"1692731089805"}]}},"sharedPortal":{"name":"Pelican Help Portal","description":"Welcome to the help center - we're here to help! 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